Welcome to our Privacy Policy. Just like our Terms and Conditions it's really important you take some time out to read this. If you have any questions about any of this then please get in touch with us info@acronx.com.
This Policy applies between you, the Customer of this Web Site and ACRONX, družba za informacijsko tehnologijo, d.o.o., a company incorporated in Slovenia (registration number 6064175000) having its registered office at Barletova cesta 4, 1215 Medvode, Slovenia the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and our Services.
The Regulation
This Data Protection Policy applies to the services of ACRONX, družba za informacijsko tehnologijo, d.o.o. If you live in the European Economic Area, Regulation (EU) 2016/679 (General Data Protection Regulation) is the European Regulation and in Slovenia, it is the Slovenian Act on Data Protection.
The Controller
ACRONX, družba za informacijsko tehnologijo, d.o.o., a company incorporated in Slovenia (registration number 6064175000) is the Controller of your personal data.
The Supervisory Authority
The Slovenian Information Commissioner (“SIC”) is the for us relevant authority in matters of data protection. You have the right to make a complaint at any time to the SIC (https://www.ip-rs.si/). We would, however, appreciate the chance to deal with your concerns before you approach the SIC so, please contact us in the first instance.
Accuracy
It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.
Children Data
Our website is not intended for children and we do not knowingly collect data relating to children.
What is personal data?
Personal data refers to any information relating to an identified or identifiable natural person (“Personal Data”).
What data do we collect?
We organise collected Personal Data as Account Data and Billing Data.
Account Data is everything we need to set up your account and includes your email address and username, and information connected with our services, such as license keys, your First and Last Name, your business address and phone number.
Billing data is everything we need to set up your payment including your name, email address, masked credit card number and in certain circumstances, your billing address and your phone number if this is not already collected.
How personal data is collected
We collect personal data in the following ways:
Direct interactions | You may provide personal data when you complete online forms, request products/services, subscribe to our services, create a user account, join our mailing list, use our feedback form or otherwise or correspond with us (by post, phone or email) |
Automated technology | We automatically collect personal data (technical and usage) when you browse or interact with our website, by using cookies, and other similar technologies. We may also receive technical data about you if you visit other websites which use our cookies. |
On what grounds do we use Personal Data?
We use your Personal Data for the following purposes and on the following grounds:
Of course, before relying on any of those legitimate interests we balance them against your interests and make sure they are compelling enough and will not cause any unwarranted harm.
When do we disclose your Personal Data?
We disclose your Personal Data in response to your business enquiry or your request for information within our Company in order to provide the best service possible and within our legitimate interest.
We may share your information with organisations that help us provide the services described in this Data Protection Policy or Terms and conditions and who may process such data on our behalf and in accordance with this Data Protection Policy, to support this website and our services. For example, with our legal other professional advisors.
We may also share information with our secure payment gateway provider, and you may need to provide credit or debit card information directly to the provider in order to process payment details and authorise payment following a secure link.
The information which you supply to in such cases is not within our control and is subject to the payment gateway provider’s own Privacy Notice and Terms and Conditions.
In relation to information obtained about you from your use of our website, we may share a cookie identifier and IP data with analytic and advertising network services providers to assist us in the improvement and optimisation of our website which is subject to our Cookie Policy.
We may disclose personal information in other circumstances such as when you agree to it or if the law, a Court order, a legal obligation or regulatory authority ask us to. If the purpose is the prevention of fraud or crime or if it is necessary to protect and defend our right, property or personal safety of our staff, the website and its users.
Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Details of retention periods for different aspects of your personal data are available in our which you can request from us. However, we are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for five years after they cease being customers, for tax purposes.
You can learn how long your information is held and when it is destroyed from our Data Retention Policy which you can request using our contact form.
Your Rights
You have the right to:
If you feel that your request is not satisfactorily resolved by us, you may approach your local data protection authority. The SIC is the supervisory authority in Slovenia and relevant to the Provider.
How do we protect your Personal Data?
We protect your data using state of the art and operate a firm system of policies, confidentiality agreements, digital safeguards and procedures to ensure the highest level of administrative protection.
In more detail, all passwords are encrypted using one-way encryption algorithms, ensuring that they cannot be recovered once encrypted. In cases of forgotten passwords, a new password must be established. Encryption is carried out over a Secure Sockets Layer (SSL) encrypted connection to maintain the confidentiality and integrity of the data.
Data is stored in a database that is safeguarded with both a username and a password. For our Customer Relationship Management (CRM) system, the database is not exposed externally, which means that access from outside is not possible.
This policy ensures the protection of sensitive data against unauthorized access and data breaches, in compliance with applicable legal and security standards.
The data we collect from you may be stored, with appropriate technical and organisational security measures applied to it, on our servers in Slovenia or servers of our partners in Germany who help us provide our services. In all cases, we follow generally high data protection standards and advanced security measures to protect the personal data submitted to us, both during transmission and once we receive it.
To exercise any of your rights, or if you have any questions or complaints about our use of your Personal Data and this policy, please contact us using our contact form.
International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
Automated decision-making and profiling
We do not use automation for decision-making and profiling
Changes
This Data Protection Policy and our commitment to protecting the privacy of your personal data can result in changes to this Data Protection Policy. Please regularly review this Data Protection Policy to keep up to date with any changes.
Queries and Complaints
Any comments or queries on this policy should be directed to us using the following contact details:
ACRONX, družba za informacijsko tehnologijo, d.o.o.
registration number 6064175000
Barletova cesta 4
1215 Medvode
Slovenia
Email: info@acronx.com
If you believe that we have not complied with this policy or acted otherwise than in accordance with data protection law, then you should notify us.
