At
Acronx, we are committed to developing an advanced CRM and business system that significantly aids small and medium-sized enterprises. Initially, we achieved our goal, but we realized we could go further. Our next step was to integrate our system with online stores, making our CRM a plugin for
WooCommerce.
After reviewing numerous examples, we discovered that WooCommerce users primarily:
- Sell products through their online stores
- Receive orders and payments
- Process orders, issue invoices, and manage shipping
Many users rely on external programs for invoicing, which can be expensive or poorly adapted, causing time losses. The next step involves shipping, often managed by courier services, which requires coordination and label printing. This process, while less time-consuming than personal deliveries, still demands significant input from store owners.
Our analysis revealed that store owners spend most of their time on:
- Creating and printing invoices
- Providing order details to couriers
- Printing shipping labels
We identified three key functionalities to reduce workload and simplify operations for WooCommerce store owners:
- Integration of WooCommerce with Acronx CRM: Facilitates seamless data transfer.
- Order to Invoice Conversion: Simplifies document issuance.
- Shipping Module Integration: Streamlines label creation and handover to couriers.
Our focus is on two-way data transfer with minimal delay and intervention in the WooCommerce plugin to ensure smooth store operations. During initial integration, products and customer data are transferred from WooCommerce to the CRM. This includes:
- Product Data: SKU, stock, weight, price, VAT, dimensions, and EAN code.
- Customer Data: Name, address, postal code, country, company, phone number, and email address.
Once integrated, orders from the online store are automatically transferred to Acronx, enabling complete order processing within the CRM system.
WooCommerce orders are marked and transferred to Acronx under the orders module. The store administrator reviews the order, determines the weight, and prepares courier labels. The order is then sent to the dispatch module, changing its status to "in shipping." Further status changes occur as the courier picks up and delivers the package, with all updates reflected in WooCommerce.
After receiving payments, store owners must issue invoices. Orders transferred from WooCommerce can be moved to the invoices module in Acronx, where all necessary data is collected. The store owner confirms the invoice, generates the document, and sends it directly to the customer's email.
With these functionalities, Acronx CRM enables WooCommerce users to operate more efficiently and economically. Discover the benefits of our system and recommend us to your friends when you realize how much we've improved your business operations.
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