For any business, regardless of its size or industry, acquiring new
customers and retaining existing ones is of utmost importance. Effective
opportunity management is a fundamental part of business strategy. Every interaction with a potential customer, whether through email, phone calls, web forms, or other channels, represents an opportunity for business growth and development.
When companies consistently record and process these opportunities, they gain a comprehensive insight into their sales processes. This enables them to better understand customer needs and behaviors, allowing for adjustments in their offerings and marketing strategies. This, in turn, increases the likelihood of success in acquiring new business.